KGET Community

Welcome to KGET Community Sign in | Join | Help
in
back to KGET.com Home Blogs Forums Photos Calendar

Robin Mangarin's Blog

Shameful Movie Experience

It's still bothering me today. My family took a friend of ours to the movies at a local theater on Sunday. Our family friend, Seng, happens to have cerebral palsy. We love spending time with him, even though there are many challenges throughout the day that we face and conquer. To Seng, it's just a part of his daily life.

I went to buy popcorn for all of us. It was an extra large bag that was deep in size so I asked if I could please have a box that I could use to transfer some of the popcorn into a receptacle that Seng could get into, given his limited capabilities in lifting and using his hands. As I stared at the kiddie boxes in front of me, I was told by the teen counter person that there were no boxes available. I pointed to the boxes behind her and she said I would have to pay the full price to use the empty box. It was a matter of principle, so I asked to talk with the manager and explained that I needed a box to use for my friend who has cerebral palsy. She told me the same thing, no free boxes. I ended up paying for the box so that Seng could enjoy going to the movies just like the rest of us.

Funny thing though, I hated this movie experience more than any I can remember. Luckily, my friend never knew what happened. What if I wasn't there?  It's only popcorn, but what you get in sharing it with others is a big part of the movie experience. Obviously if you want to experience "sharing" and "caring" don't go to the movie theatres to find it.

   

Published Monday, July 09, 2007 8:58 PM by robinmangarin

Comments

 

creepycat said:

A close friend of decades my wife & I love dearly has cerebal palsy. We usually get the refillable bag, dump it into a box at the counter, refill the bag, plenty of popcorn for everybody without sending a gopher during the movie. Asking for an empty box never an issue. I wish I knew which theater so we don't go there. I'm baffled why the consternation over a simple request. What ever happened to the customer being right?  I'd think the mgr. would simply give you the stupid box to avoid a complaining and unhappy customer and use the time to sell overpriced popcorn to other people at the counter. Your forebearance seems to be stronger than mine. I'm not sure how I'd react to such an insult.
July 11, 2007 11:08 AM
 

robinmangarin said:

I did feel angry. But the sadness caused by the experience overrides any negative feelings. Is this what the world has come to? To have a customer "service" employee literally look at this young man struggling because of a disability and not give up an empty box without first charging for it. I wanted to name the theatre but before I do, I am trying to reach corporate to findout whether that really is their company policy.    
July 11, 2007 3:19 PM
 

creepycat said:

I've also seen the same stupidity at fast food over a cup for water. These days, going to a movie, getting "value" meal, going to an amusement park, etc. costs a pretty hefty amount. If entertainment businesses are going to hike the price, they should expect the customer to be fussy, be accomodated, and certainly be respected. Please post a follow-up. Would be interested.
July 12, 2007 12:12 PM
 

IBaPyrate said:

Not to defend the establishment, but it is possible that they determine their profit/loss in the amount of containers they sell, not by the contents- be it popcorn, soda, peanuts...  That said, if I were the manager of the theatre, I would have gladly offered the empty box to the customer with a special circumstance, for free, and chalked it up to a worthwhile loss, a cost of doing business in an ethical and righteous manner.  Just a thought.
July 18, 2007 4:25 PM
 

KVdude said:

Outrageous prices for tickets and refreshments (In theaters usually showing godless and immoral fare, anyway). . . now insensitive and rude treatment over what should have been a "no brainer" to help a friend and human being who has CP.  Do what my daughter-in-law does when taking my grand daughter and her friends to the show.  Give each kid a canvas tote purse and pack it with goodies.
July 26, 2007 1:13 AM
Anonymous comments are disabled

This Blog

Post Calendar

<July 2007>
SuMoTuWeThFrSa
24252627282930
1234567
891011121314
15161718192021
22232425262728
2930311234

Syndication

Inergize Digital Media This site powered by Inergize Digital Media. The views expressed here do not necessarily reflect the views of this station.